1. Eligibility for Returns & Exchanges

You can request a return or exchange if:

• The product is damaged, defective, or incorrect.
• The product has sizing or manufacturing issues.

To qualify:

• Submit a request within 3 days of receiving your parcel.
• Ensure the item is unused, unworn, and unwashed.
• All original packaging and tags must be intact.

Not eligible for return/refund:

• Sale or discounted items.
• Accessories (like jewelry or makeup) for hygiene reasons.
• Customized or altered products.
• Minor color variations due to lighting or device screens.
• Change of mind after delivery.

2. Return/Exchange Process

To start a return or exchange:

1. Contact us on WhatsApp or email within 3 days.
2. Share your Order Number and reason for return.
3. Send clear photos/video of the item.

Returns will only be accepted after approval from our support team.

3. Return Shipping Costs

• If the issue is on our side, we cover return shipping.
• If the customer requests exchange due to personal preference, customer pays courier charges.

4. Refund Policy

Refunds are issued only when:

• The requested item is unavailable.
• The returned product is confirmed defective.
• We are unable to fulfill the approved return request.

Refund methods:

• Store credit (fastest option).
• Bank transfer or mobile wallet refund (within 5–7 working days).

Cash on Delivery charges are non-refundable.

5. Parcel Not Collected / RTS

If a parcel returns due to incorrect address, non-response, or refusal without reason:

• Re-shipping cost must be paid by the customer.
• Repeated refusals may lead to account/order restrictions.

6. Order Verification

We may verify your order via call/WhatsApp before dispatch. Orders ship after confirmation only.